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Ofte stillede spørgsmål
- Hvilke betalingsmetoder er tilgængelige på Joom?Joom understøtter et bredt udvalg af lokale og internationale betalingsmetoder for europæiske købere, herunder debet- og kreditkort (Visa, Mastercard, Maestro), PayPal, Apple Pay og Google Pay, samt landespecifikke muligheder såsom Klarna, BLIK, Multibanco, MB WAY, SEPA og Giropay. De tilgængelige muligheder vises ved kassen og varierer efter land.
- Kan jeg betale for et dyrt køb i rater eller senere?Ja, buy-now-pay-later tjenester såsom Klarna og Scalapay er tilgængelige for nogle højere værdikøb, afhængig af dit land, ordrebeløb og leverandørens vilkår.
- Kan jeg spore min ordre?Ja. Du kan følge leveringsstatus i Joom-appen eller på hjemmesiden, som opdateres i takt med at pakken bevæger sig.
- Hvad sker der, hvis min ordre ikke ankommer?Hver ordre er dækket af Joom Leveringsgaranti. Hvis din ordre ikke ankommer inden for garantidatoen, der vises i din ordredetaljer, kontakt Joom support, og vi udsteder en fuld refundering.
- Er det sikkert at betale på Joom?Ja. Joom bruger et sikkert betalingssystem, og sælgeren får ikke betaling, før du har modtaget din ordre, hvilket tilføjer et ekstra lag af købsbeskyttelse.
- Hvad hvis min ordre ikke ankommer, eller produktet ikke er som forventet?Hvis din ordre ikke blev leveret, kom frem beskadiget, eller ikke stemmer overens med beskrivelsen, kontakt Joom-support — en fuld refusion kan gives i disse tilfælde.
- Hvordan anmoder jeg om en refusion?Åbn den relevante ordreside og kontakt Support Chat, som er tilgængelig på hjemmesiden og i Joom-appen. Beskriv problemet og følg supportens instruktioner.
Anmeldelser
Hello! Thank you for such cute packaging and quick delivery ❤️ I ordered this shampoo 12 of December and received it 31 of December in Ukraine(Lviv). Packaging is ready nice, the box has not been opened or crumpled and it has been neatly packed. It is really pleasant and good, thank you🎄❤️
Arrived perfectly! Packaged and with a free face mask🫰🏻Crazy scent! 🤩 Can't wait to try them ✨ 감사합니다 🙏🏻 I update after trying the product: I confirm what was said previously and add that it leaves hair very soft and scented ✨ Recommended ✔️
Unfortunately, the delivery address was entered incorrectly on the package. Instead of 15 a, only 15 was entered. Luckily, I was home to intercept the package. Otherwise, very satisfied and will order again if needed.
Was looking for a good shampoo which does clean a scalp and doesn’t damage hair because I wash my hair every day. This one is a perfect one. I have natural blonde thin hair. Use it for 3 months already so can recommend.
I received the wrong product, I ordered shampoo, I received conditioner, please refund my money, how do I return the item I received? I don't have a return option in my profile for this order.. Order number M2548VQN.
After I bought it, I saw that in many places the treatment packaging has a dark lid, I was worried if the product is really original and why is the color of the lid different?
Too bad the product arrived with the cap open and the shampoo was spilled on the edge, losing a quantity for the price paid which is not little, I was disappointed 😞
The hair is very soft. I think it's not quite the shampoo for me because my hair is not very responsive to styling. It smells nice.
THE BODY SHOP Ginger Scalp Care Shampoo 400Ml (42551) køb varen online med fri fragt over hele verden!
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