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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Do NOT buy this! Total nightmare and complete waste of money! this product is an absolute nightmare! I’m honestly shocked by what I received. I opened the jar expecting a smooth cream, but inside was this weird, thick, jelly-like mass. It’s completely impossible to put on your face—it leaves a disgusting film and doesn't absorb at all. The smell is by far the worst part. It's not just a bad scent; it literally reeks of old, rancid fat with a harsh, bitter undertone! It feels like it was sitting in the sun for ten years, or like it's a cheap, dangerous counterfeit. I honestly felt nauseous and had to run to the bathroom immediately to wash it off. It is 100% unusable. Please, do yourself a favor and do NOT buy anything from this seller! You will just be throwing your hard-earned money away on foul-smelling trash. Avoid this store at all costs!
Excellent Lightweight Barrier Cream! Deep Hydration: Leaves skin plump and deeply moisturized all day without feeling greasy. Great Ingredients: Packed with Squalane, Niacinamide, and Centella to soothe skin and strengthen the barrier. Safe for Sensitive Skin: Non-comedogenic formula that won't clog pores or cause breakouts. Pore & Firming Care: Plant-based collagen helps tighten pores and firm up skin texture over time. Verdict: A fantastic final-step moisturizer if you need deep, gentle hydration that restores your skin barrier!
Hypoallergenic moisturizer with ceramide. I received it in 26 days at home. Packaging was a bit crumbled, but it came with a free patch mask, which is nice! 🥰
First time purchasing this form of neck product. Smells exactly like neck cream by medi peel, packed neatly. Fast delivery
Amazing texture just perfect making skin softer and hydrate it so deep,,, my skin is combi and it's suits well on my skin
I waited for a month for my product to arrive - when it finally got here, it was not what I ordered.
Early to tell since it's my first day of using the cream.
Good
Abib Heartleaf Spot Pad Calming Touch 80 pads — buy online with free worldwide shipping!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers