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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Кеды классные! Проверил по системе "Честный знак", система показала что вроде оригинал. По размеру, на 43 нужно брать наверное 275. По качеству претензий нет... Пока нубук жёсткий, но должно потихоньку разносится. Доставка до Камчатки, Россия, около месяца! В общем покупкой доволен. The sneakers are cool! I checked it using the "Honest Sign" system, the system showed that it seemed to be the original. In terms of size, for 43 you should probably take 275. There are no complaints about the quality... For now, the nubuck is hard, but it should slowly wear out. Delivery to Kamchatka, Russia, about a month! Overall I'm happy with the purchase.
Great sneakers, exactly as sold in stores as the original. Comfortable, good fit (I chose according to the length of the foot in mm). I always take converses 1 size larger (say, if my foot is 42, I take 43), then it fits perfectly.
I would never recommend this seller. I've seen that he used to ship incorrect size but I thought it wouldn't affect me, but instead of 270mm I get 265, so it doesn't fit.
sneakers are absolutely awesome and comfortable, thank you. there are small traces of glue, but overall i liked everything. definitely recommend ordering.
Very comfortable. I'm 265 a little too big. But due to the fact that you can tighten the laces tightly -very comfortable
Very fast delivery. The seller quickly collects and sends the order. I buy shoes only from this seller.
happy with the product, but the shipping took ages with no proactive status updates.
Puma Puma X Ciel 5 Woven Shorts Beige 523428 88 — buy online with free worldwide shipping!
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Wide size range: L
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers