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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
I ordered a size 40, on the size chart or says it's 24.5cm but the one i received is 23.5cm ( it says it on thé labels ) so its too small, the shopping was sooooo long, i'm very disappointed. Plus the glue is so visible everywhere but mostly on thé toes ...
The Build quality is worst of all i have Seen, its Like a Plastic toy than a shoe, it smells very Bad, Like toxic plastic or Even Petroleum waste, it does Not Worth Wearing, expensive for its quality, and 2 weeks Long waiting for it was disapointing
The shoes are different from the ones in the picture: the model, the shape of the muzzle, the color and the design, even the sole inside them. They are of poor quality, very thin, I do not recommend.
TOTALLY DISSATISFIED JOOM IS A DREADFUL DISHONEST COMPANY REFUSED TI GIVE ME A TEFUND FOR A PRODUCT WHICH WAS THE WRONG SIZE JOOM WEBSITE IS NON USER FRIENDLY CHARGED ME $234 AUD FOR NOTHING
I’ve received them. They look nice, but the color isn’t the one I ordered. I ordered burgundy, but pink arrived instead :) Not quite what I expected.
Its really poor quality and thats not what l expected to be its totally different than picture l dont suggest you to order anything from here
Fast delivery but it was delivered to wrong address i have got my parcel in 1 day, nice shoes, packaging without damaging.
They were to small, and I am trying to get a refund/ return and I am not able to. I hope I can get help soon
Platform white shoes women's autumn new round head lace-up versatile height-increasing sports and leisure shoes small board shoes — buy online with free worldwide shipping!
Available colours: Blue
High-quality materials:
High-quality photos and real customers reviews.
Wide size range: 34, 33, 35, 36, 37, 38, 39, 40
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers