adidas Mens Gazelle 85 Bliss Pink Dark Blue Men Sneakers Bliss-Pink-F22 Gold-Metallic ID0846

My experience with this company has been extremely disappointing, and I would strongly advise others to be cautious before ordering from them. It has been almost impossible to contact customer service. They do not respond to emails, and their return portal does not provide an option for a standard return within the 14-day return period. Instead, you are forced to choose options such as “the item is defective” or “I received the wrong item.” If you select one of these, you are asked to provide evidence—even if there is nothing wrong with the product and you simply want to return it. In my case, I eventually received a return address in China and paid the return shipping costs myself. I sent the shoes back exactly as instructed. However, the package was never collected by the company and was eventually returned to me. The company then claimed that I had addressed the package to myself. This is simply not true. I have clear photo evidence of both the shipping receipt and the package label showing that the return address was the one they provided. Now I am being told that I still have to pay for the shoes, even though I no longer have them. I paid to return the item, followed the instructions I was given, and have evidence to support my claim. Based on my experience, the entire return process has been unnecessarily difficult and frustrating. I believe customers should be aware of these issues before placing an order.

I am writing to formally complain about the extremely difficult and frustrating return process. I have spent several hours trying to find out how to return my shoes, but despite following the instructions provided on your website, I have been unable to complete the process. The instructions are inaccurate, and the buttons you refer to simply do not exist. I have also contacted your customer service multiple times but have received no response whatsoever. At this point, I still do not know where I am supposed to send the shoes, while the return deadline is almost over. This is completely unacceptable. I have made every reasonable effort to return my order, yet your return process has made it virtually impossible to do so. I will not accept being denied my right to return these items because of failures on your side. I expect you to provide me immediately with clear return instructions and a return address, or a prepaid return label if applicable. I wish to return both pairs of shoes and receive a full refund. If this matter is not resolved promptly, I will have no choice but to escalate my complaint through the appropriate consumer protection channels. I expect your prompt response and a satisfactory resolution.

From start to finish our experience with ordering through Joom has been horrendous. When ordering these trainers we specifically chose UK size 11 and went ahead with the order on the basis of the advertised delivery timing 3-9 days. When it became apparent the item would not be delivered within the advertised time, we asked to cancel the order. We were told that we had to wait 85 days before we can request a return. RIDICULOUS! The goods then eventually arrived and they were not the correct size (10.5UK). We again asked to return the goods and Joom started to try to negotiate with us: they first offered us 30% refund and we keep the goods. They then offered 50% refund and we keep the goods. We continually asked for a full refund. They finally said the case needed to be reviewed by another team. The latest we have heard is that we "should hear back within 5 days" despite already having waiting several days. A totally unprofessional company, with very misleading advertisment of delivery timings. 2 weeks after first asking to cancel the order and we still have no returns label or refund!! AVOID AT ALL COSTS.

Espectaculares!, desde que me compré mis primeros Nike More Up Tempo Low Sneakers, quedan súper bien, visten, llaman la atención de todo el mundo, y son súper cómodos, lo que es una barbaridad son los precios fuera de USA, los primeros que compré Black/Silver me costaron 100$, y allá la talla es indiferente el precio es el mismo, aquí una talla 43/44 el precio se dispara entre 250€ hasta 500€ un robo a mano armada. Spectacular! ever since I bought my first pair of Nike More Uptempo Low sneakers, I want them all, they look great—they really stand out and, catch everyone’s eye—plus, they’re super comfortable, and you can even pull off a formal dress code if you know how to accessorize. However, the prices outside the U.S. are absolutely outrageous. The first pair I bought (Black/Silver) cost me $100, and in the U.S., the price is the same regardless of the size. Here, for a size 43/44, the price skyrockets to anywhere in between €250 and €500—INSANE!, it’s rubbery at gunpoint!

Espectaculares!, desde que me compré mis primeros Nike More Up Tempo Low Sneakers, quedan súper bien, visten, llaman la atención de todo el mundo, y son súper cómodos, lo que es una barbaridad son los precios fuera de USA, los primeros que compré Black/Silver me costaron 100$, y allá la talla es indiferente el precio es el mismo, aquí una talla 43/44 el precio se dispara entre 250€ hasta 500€ un robo a mano armada. Spectacular! ever since I bought my first pair of Nike More Uptempo Low sneakers, I want them all, they look great—they really stand out and, catch everyone’s eye—plus, they’re super comfortable, and you can even pull off a formal dress code if you know how to accessorize. However, the prices outside the U.S. are absolutely outrageous. The first pair I bought (Black/Silver) cost me $100, and in the U.S., the price is the same regardless of the size. Here, for a size 43/44, the price skyrockets to anywhere in between €250 and €500—INSANE!, it’s rubbery at gunpoint!

I am extremely disappointed with this purchase. Had I read previous customer reviews before buying, I would never have ordered these trainers. The trainers I received appear to be counterfeit and are not genuine Saucony products. This alone is unacceptable, but what has made the situation even worse is the poor customer service from Joom. I have repeatedly tried to arrange a return and provided the photos requested on multiple occasions. However, each time I contact support, I am asked to send the same information again. Rather than helping resolve the issue, it feels like unnecessary obstacles are being placed in my way in the hope that I will give up. Overall, this has been a very disappointing experience. I have received a counterfeit product, have been unable to obtain proper assistance, and feel that my money has effectively been taken without receiving the genuine item that was advertised.

Dear Joom Support Team, I am writing to formally exercise my right to withdraw from the contract for Order # GV114824504GB received on [ 9th sat may ].I have already requested this return via the in-app chat, where I was told to wait an additional 8 days. I am notifying you now to ensure my request is officially recorded within the statutory  14-day return window.Item Details:Item: Shoes (£138)Condition: Unworn and in an unopened/sealed shipping box.Requested Action: Full refund to original payment method. Please provide the necessary Return Authorization (RMA) number so I can post these back to your warehouse at the Acro Industrial Building in Kowloon, Hong Kong. I have attached a photo of the unopened parcel as proof of its condition.] Kind regards  Abigail aseera

The product is clearly counterfeit and of extremely poor quality. Furthermore, the sizing is inaccurate and the item does not fit properly. It is unacceptable that I am expected to return the item to Hong Kong at my own expense. This reflects very poorly on both the seller and Joom’s customer service. The price charged (114 Eur) for such a fake and low-quality product is unreasonable, and Joom has not been helpful in resolving the matter. I have added all the photes including showing clearly that the stiching of upper side of the shoe is not complete, on both sides of both shoes, so it is not a wear and tear, you can clearly see the shoe has not been worn once. Also I have to add that outsole and midsole are low quality rubber which is way more harder than the original shoes.