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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
the size perfectly matches the adidas size grid, but the quality of this pair turned out to be poor, the sneakers are crookedly sewn, some places are contaminated with glue, I'm trying to issue a refund to order another pair of sneakers, but support is not responding
The shoes are a different colour to the photo when ordering. They are meant to be white but are more beige. The colour was the first thing i noticed when i opened up the parcel. Also I thought a 41 was a uk 8 but these are a 7 and too small.
Bit of a wait - came from US to UK but worth it. Don't understand the price differences between different sizes but very few sites have this range of product. Over all pleased with the product and pleased-ish with the experience.
Fit and sizing are perfect with my true to size. I’m 44 for both Western and Chinese. Nice, bouncy midsole with good propulsion, and stability. Have not run in them yet, but it feels promising
For such an expensive shoe I was expecting premium quality and was very disappointed to find scuffle marks on the swoosh not very happy with the orders I've made on this app
Colour is much darker than it looks in the picture, almost black. Disappointed with the colour but nothing wrong with the product quality.
The size was too small for me, apart from that boots were good. If ordering these its worth noting that they seem to run small
The best shoes in my life, 1 - is sharp box(packing) but at least original, and good quality thanks, i was waiting +-1 month
Adidas Women's Black Tennis Short Sleeve Polo Shirt JZ4924 — buy online with free worldwide shipping!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers