What payment methods are available on Joom?

Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.

Can I pay for an expensive purchase in installments or later?

Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.

Can I track my order?

Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.

What happens if my order doesn't arrive?

Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.

Is it safe to pay on Joom?

Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.

What if my order doesn't arrive or the product isn't as expected?

If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.

How do I request a refund?

Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.

Heavyweight Cashmere Slim Fit Turtleneck Knit Top for Autumn/Winter

Name: Heavyweight Cashmere Slim Fit Turtleneck Knit Top for Autumn/Winter
SKU: 6aa834d56c8c1901df9dff57
Price: 51.59 EUR
Availability: InStock

Current price

Price €51.59

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Free delivery to the United States

7 October

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No-delivery refund

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Description

Wrap yourself in luxurious comfort with this sumptuous knit top, crafted from premium cashmere to provide warmth and elegance throughout the chilly autumn and winter months. This piece features a beautifully solid pattern and a loose fit for a relaxed yet refined silhouette. Its long sleeves and classic turtleneck design offer extra coverage against the cold, while the knitted decoration adds a touch of understated sophistication. Perfect for layering or wearing alone, this top seamlessly combines style and coziness for the colder seasons. Main Fabric Composition: Cashmere Main Fabric Content: 30% (inclusive) -50% (exclusive) Clothes Length: Regular size (50cm<length≤65cm) Collar: Stacked collar Sleeve Length: Long sleeve Thickness: Medium Popular Elements: Knitting Technology: No-iron treatment Manufacture country: China Instructions included: No

size: S, Bust: 85cm, Length: 57cm, Sleeve: 56cm, Weight: 40-45kg. size: M, Bust: 90cm, Length: 58cm, Sleeve: 57cm, Weight: 45-50kg. size: L, Bust: 95cm, Length: 59cm, Sleeve: 58cm, Weight: 50-55kg. size: XL, Bust: 100cm, Length: 60cm, Sleeve: 59cm, Weight: 55-65kg. size: XXL, Bust: 105cm, Length: 61cm, Sleeve: 60cm, Weight: 65-75kg.

sleeveLength: long materialForFur: cashmere materialForFur: cashmere

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Frequently asked questions

What payment methods are available on Joom?
Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
Can I pay for an expensive purchase in installments or later?
Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
Can I track my order?
Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
What happens if my order doesn't arrive?
Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
Is it safe to pay on Joom?
Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
What if my order doesn't arrive or the product isn't as expected?
If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
How do I request a refund?
Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.