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Frequently asked questions
- What payment methods are available on Joom?Joom supports a wide range of local and international payment methods for European shoppers, including debit and credit cards (Visa, Mastercard, Maestro), PayPal, Apple Pay, and Google Pay, plus country-specific options such as Klarna, BLIK, Multibanco, MB WAY, SEPA, and Giropay. Available options are shown at checkout and vary by country.
- Can I pay for an expensive purchase in installments or later?Yes, buy-now-pay-later services such as Klarna and Scalapay are available for some higher-value purchases, depending on your country, order amount, and the provider's terms.
- Can I track my order?Yes. You can follow its delivery status in the Joom app or on the website, updated as the package moves.
- What happens if my order doesn't arrive?Every order is covered by Joom Delivery Guarantee. If your order doesn't arrive by the guarantee date shown in your order details, contact Joom support and we'll issue a full refund.
- Is it safe to pay on Joom?Yes. Joom uses a secure payment system, and the seller isn't paid until you've received your order, which adds an extra layer of purchase protection.
- What if my order doesn't arrive or the product isn't as expected?If your order wasn't delivered, arrived damaged, or doesn't match its description, contact Joom support — a full refund can be issued in these cases.
- How do I request a refund?Requesting a refund is quick and straightforward. Just head to your order in the Joom app or website, open the Support Chat, and let us know what happened. Our team will take it from there and get back to you with a resolution as quickly as possible.
Reviews
Hello! Thank you for such cute packaging and quick delivery ❤️ I ordered this shampoo 12 of December and received it 31 of December in Ukraine(Lviv). Packaging is ready nice, the box has not been opened or crumpled and it has been neatly packed. It is really pleasant and good, thank you🎄❤️
Was looking for a good shampoo which does clean a scalp and doesn’t damage hair because I wash my hair every day. This one is a perfect one. I have natural blonde thin hair. Use it for 3 months already so can recommend.
Perfect and the seller has included also a gift .love the products I will buy again thank you very much
Took forever to come but looks good and haven’t tried it yet so I’ll let you know
Perfect one of the best hair products love the scent and the results on hair
I got two bottles of conditioner and its supposed to be one shampoo also.
Thank you all this is the best shopping
Fantastic. Thank you so much!
![TSUBAKI Premium Moist Hair Conditioner Bottle 490ml [Bottle] 490mL](https://img.joomcdn.net/1cfdce16483dac43dfc80369c83368d30cafe0b9_100_100.jpeg)
TSUBAKI Premium Moist & Repair Shampoo 450Ml — buy online with free worldwide shipping!
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Delivery across Europe, CIS, Israel, Australia
An international assortment
Refunds for eligible orders & 24/7 customer support
A discount on the first purchase for new customers