adidas ულტრაბუსტი 21 ყინულოვანი იასამნისფერი ქალის სნიკერები ვარდისფერი ტონით S23843

I am writing to you regarding an order placed through your platform, corresponding to a pair of sneakers for the amount of €76. At no point during the purchase process was I clearly, expressly, and previously informed that, in the event of a return, I would have to bear the shipping costs. However, I am now required to pay more than €30 to send the product to Hong Kong, a disproportionate cost that was not communicated to me before completing the purchase.. I remind you that, according to article 97.1.i of Royal Legislative Decree 1/2007, the seller has the obligation to previously inform the consumer about the return costs. Likewise, article 108.4 of the same regulation expressly states that, if the seller has not provided said information, the consumer will not be obliged to bear those costs.. Therefore, I do not consider it acceptable that an expense that was not duly communicated at the time of contracting is now being attempted to be passed on to me.. I request that you provide me with a free return solution and proceed with the full refund of the amount paid.. In case of not receiving a satisfactory solution, I expressly reserve the right to file a complaint with the competent Consumer Protection agencies and to take the appropriate legal actions to defend my rights as a consumer.. I hope we can resolve this matter amicably and without needing to resort to other avenues. I await your response. All the best. ---------------- I have exhausted all the contact methods that Joom makes available to its customers, both by email and through the app. However, all the responses I have received are automatic and continuously refer me to a chat attended by a robot, with no possibility of contacting a person who can attend to and resolve my complaint.. Through this message, I formally communicate my intention to exercise the right of withdrawal regarding the order. I want to state that, during the purchase process, I was not informed at any time that the return costs would be my responsibility. I have re-checked the purchase process, even reaching the payment gateway, and no information regarding this appears there either.. In accordance with consumer protection regulations, the seller must previously inform who bears the costs arising from withdrawal. Therefore, I request that a free return label be provided to me so that I can return the sneakers.. I want to make it clear that the sneakers are in my possession, they are available for return, and I do not wish to keep them. My intention is to return them and recover the amount paid.. If I do not receive a satisfactory solution, I will go to my bank to initiate the corresponding payment claim, in addition to filing a complaint with consumer protection agencies, apo

⚠️ WARNING! SCAM ALERT! DO NOT BUY FROM THIS SELLER OR TRUST THIS PLATFORM! BEWARE! I strongly advise everyone to stay away from this seller and this platform. My experience has been absolutely outrageous, and I consider the way my case was handled to be nothing short of a scam! I ordered a pair of Nike shoes from this seller. When they arrived, they were far too small — approximately 1.5 sizes smaller than expected. I have never had problems with shoe sizing before, and I almost never return shoes. However, these were simply impossible to wear. I requested a return, only to discover that CUSTOMERS HAVE TO PAY FOR RETURN SHIPPING EVEN WHEN THE PRODUCT DOES NOT FIT! In my case, shipping the shoes back from Portugal cost me €20 out of my own pocket! Despite this, I followed every single instruction. I returned the shoes, provided the shipping receipt, uploaded a photograph of the receipt, and submitted pictures of the properly packaged parcel — exactly as requested. And what happened next? They claimed that I had not provided sufficient evidence and told me I would have to wait until the seller received the returned package before they could issue my refund.. THE SELLER RECEIVED THE PACKAGE — AND THEN THEY REFUSED TO REFUND MY MONEY! Their excuse? They claimed that the return deadline had expired! THIS IS COMPLETELY FALSE! I shipped the package back immediately, and it was delivered within just 10 days, well within the required timeframe. So let me get this straight: I paid for the shoes, paid another €20 to return them, followed every instruction, provided photographic evidence, and returned the product on time. Now the seller has both my money and the shoes, while I am left with absolutely nothing! HOW IS THIS ACCEPTABLE? To make matters even worse, this platform provides virtually no way to contact a real person. No accessible manager, no proper customer support phone number, no direct email address, and no meaningful assistance when something goes wrong. THIS IS AN ABSOLUTE DISGRACE! In my opinion, this is fraudulent treatment of customers. The seller has received the returned merchandise and is refusing to return my money based on an excuse that directly contradicts the delivery timeline.. I FEEL COMPLETELY SCAMMED AND ROBBED! I am sharing my experience to warn other customers before they lose their money too. DO NOT BUY FROM THIS SELLER! THINK VERY CAREFULLY BEFORE PURCHASING ANYTHING THROUGH THIS PLATFORM! A platform that allows this kind of treatment and leaves customers without effective support does not deserve their trust. I DEMAND A FULL REFUND AND AN EXPLANATION FOR THIS UNACCEPTABLE SITUATION!

Very bad experience with this seller. I ordered 2 pairs of trainers and unfortunately they are much too small. A 3rd pair is currently still on its way and, given that the shoes are small, I'm afraid I'll have the exact same problem. I contacted the seller several times to explain the situation and simply ask for a commercial gesture or a return slip so that I could send back the shoes, but he never replies to my messages or my emails.. The problem is that to return the 2 pairs, I have to pay about €40 in return costs via La Poste, whereas the problem stems from the fact that the shoes are much smaller than expected. No free return label is offered to me, and no solution is provided by the seller.. Once the order is validated, it is also impossible to cancel it. I therefore find myself having to manage the return of 2 pairs, with a 3rd pair still arriving, without any help from the seller. For me, it's a very bad experience. A serious seller should at least respond to their customers and offer a solution. I strongly advise against it.

Very bad experience with this seller. I ordered 2 pairs of trainers and unfortunately they are much too small. A 3rd pair is currently still on its way and, given that the shoes are small, I'm afraid I'll have the exact same problem. I contacted the seller several times to explain the situation and simply ask for a commercial gesture or a return slip so that I could send back the shoes, but he never replies to my messages or my emails.. The problem is that to return the 2 pairs, I have to pay about €40 in return costs via La Poste, whereas the problem stems from the fact that the shoes are much smaller than expected. No free return label is offered to me, and no solution is provided by the seller.. Once the order is validated, it is also impossible to cancel it. I therefore find myself having to manage the return of 2 pairs, with a 3rd pair still arriving, without any help from the seller. For me, it's a very bad experience. A serious seller should at least respond to their customers and offer a solution. I strongly advise against it.

Absolutely disappointing experience. The product description was incomplete because the width of the shoes was not specified. That is precisely why I could not know before buying that the shoes are completely unsuitable for my wide feet.. The customer service itself confirmed that the foot width was not stated in the product description. Nevertheless, no goodwill was shown whatsoever, and the return costs were not covered. Instead, I had to pay around €50 for the return.. Even more disappointing was the customer service's handling. The responses seemed unfriendly, unhelpful, and no interest was shown in finding a customer-oriented solution.. For me, this was the last order. There are many other providers with significantly better service, more transparent product information, and a much more professional approach to their customers.. Unfortunately, I cannot recommend this shop.

This item was supposed to be a UK size 7 but arrived as UK size 6. I made a request for a refund & I followed the instructions for return, of which I have proof via tracking receipt & a photograph of the returned product, as the seller requested. I emailed the seller with the evidence they required asking about my refund & am still waiting for a reply! I'm so frustrated as I paid €137 for these, apart from another €40 to send them back to the seller. I'm so annoyed by this & the lack of contact with Joom in general is absolutely horrendous; they make it so, so difficult to have any communication or follow-up. Can someone please advise what I can do further with this? Even for the seller to make contact with me or even send me another pair in the correct size.

To whom it may concern, I am writing to formally request a return and a full refund for the shoes I purchased I have received the product, but I am not satisfied with it and I wish to exercise my right to return it within the legal timeframe. I have been trying to reach your customer service through various channels but have not received any response so far. Please provide me with the return shipping address and the necessary return instructions immediately. If I do not receive a response within 48 hours, I will be forced to contact my bank to initiate a chargeback (dispute) process for this transaction. I have attached the photos of the product and the packaging to this message. I look forward to your prompt cooperation.. Best regards,

Unfortunately, I can't say anything about the shoe because it's unfortunately about a half size too big. (I've been wearing Asics shoes for years - the size has always been correct so far). Regarding Joom, I have to say that the return process is complicated and opaque. You are repeatedly asked to install the app. Nowhere was it visible beforehand that the return shipping would be at your own expense to Hong Kong. Prices with tracking start at around 30-40 Euros depending on the weight. Furthermore, you are asked to take several photos of the new item from all sides and also of the packaged parcel later and submit these in addition to the return. All in all, very expensive and complicated. Therefore, I do not recommend it.